Some Client Testimonials
We receive a lot of client compliments about us. Here are just a few to share with you:
From G.K.
I hope you share this with your entire staff. To ensure the tech guys
get it, I'll be posting it on the board there, too.
A couple weeks ago I was in a very tense state. A little background
first:
My former host was ok overall. Their prices were outstanding...quite a
bit lower than e3's for much more space. However, I noticed that when I
emailed for support, the replies came back saying "Dear Customer" and
they never signed them...so I had no clue who I was dealing with ever.
I was unable to say..."Check with Geo...he worked on that for me last
week." or anything of that nature. Equally frustrating was the fact
that half the time the answer I got back was to a question I never
asked! So I would go back and forthe repeatedly with different
people...and I never knew who was who.
Several weeks ago I had just purchased an autoresponder script which
came highly recommended. The instructions were darn near boastful
abouot how easy it was to set up...and it was. It was a breeze until I
got to the email piping which my host had to do.
The script author (who went WAY out of his way to help) gave
instruction and advice to this support "team" (and I use that term VERY
loosely).
They took several weeks and could not for the life of them figure it
out. Toward the end, in fact they began to blame the script and the
author...and were bordering on rude.
I began looking. One night I emailed about a half dozen hosts I found
on Google. The first reply back was from e3.
I'm not sure who answered those first few emails, but I grilled them
pretty good. I was frustrated, worried, and very skeptical of anyone
who would say, "email piping? Easy! No problem." So I asked if it was
possible to speak to someone on the phone.
While I left my number, I didn't expect to get a call...and if I did, I
didn't expect it to offer me any confidence. But Richard did call
pretty early the next morning and spent quite a bit of time with me (on
his dime) trying to explain how the piping worked and that he could get
it done for me.
Still somewhat skeptical, I signed up and began moving files. During
the process, for several reasons, I had several occasions to contact
your support people. I was really blown away.
They called me Gary instead of "Customer." They used their names. I
cactually knew who I was talking to. They asked specific questions and
gave specific answers. And they were polite...even funny on occasion
(which I appreciate).
When everything was transferred, I gave them the big request - the
piping...saying this could make or break my status with e3. It took a
while. Several different people worked on it...but it got done. It got
done right...it got done politely...and I could not be happier.
Thank you Richard for your time & effort!
Thanks to all of your techs. Please look up the specific people who
worked on my stuff and single them out. They were GREAT,
As far as I'm concerned, if this is your usual level of service, I'm a
permanent fixture on your servers for as long as you'll have me. And
you can bet I'll refer people, too.
I'm glad I stumbled across e3. GREAT job & thank you.
From J.G.
I've been very happy with your customer service. At this point, I will never go anywhere else to host my sites! I feel your service and all the great extra features you offer is a great value. You have always been there to answer my questions in a reasonable time. It seems like you guys are always willing to go the extra mile when I need it as well. I almost feel like you are interested in helping me be able to succeed because of all the tools and support you've given to me!
From G.W.
I've been with e3 since November '03. I am a novice hosting reseller so I had a few technical issues in the beginning. The Tech Support here has been stellar! Very quick responses (sometimes within minutes) and a very complete menu of services make this a keeper. I've been able to grow my business so well that I've had to upgrade my hosting plan already. My clients are happy, I'm happy...
From K.C. about Technical Support
I think the E3 reply here was actually selling themselevs short.
He (or she) said that they would be surprised if a ticket went unresponded to past a single shift.
Frankly, I have NEVER had a ticket not get responded to within an HOUR or two at MOST. I'm dead serious. I've opened tickets at 3 am, 2 am, 5am, in the afternoon - just about any old time.
And they've always responded within an hour or two.. often within minutes.
Shawn - I felt the same way as you. I was so sick of no phone support. I was hesitant to come here too because it was another place without phone support....but I'm really content. Good luck. I think you'd be making a good choice to try E3. I'm on my fourth reseller account and I think my last.
From A.C.
I regard myself as a lucky one as these are the first reseller hosts i have used. As a beginner I have had various questions and support requests that have all been dealt with within the hour, and I work away from home in different countries all with vastly different timezones to e3, and still i get support within an hour. I understand they can't say this in case they don't reply, but they haven't failed me yet!!
From J.C.
my experience from yesterday.
Issue: Site down, the page can not be display
Time: 6:25
Ticket submited 6:30pm with urgent problem, site down.
Ticket Responded: 6:32pm with site up and running
Do I need to say more about their support?
From an Anonymous Guest
I've been with several hosting companies myself. Currently, I'm in the processes of moving over to e3, because of their response time. Over the last two months, I've periodically asked questions just to clock them. They have been absolutely great. They've won my business.
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